Descripción del puesto

Responsibilities:

Customer Onboarding:

● Onboard new clients and guide them through the onboarding process.

● Ensure customers have a clear understanding of our platform and services.

● Assist clients in setting up their accounts and profiles.

Relationship Management:

● Build and maintain strong and lasting relationships with clients.

● Be the primary point of contact for customer inquiries and concerns.

● Be responsible for generating community with our clients.

Problem resolution:

● Promptly and effectively address customer inquiries, concerns and incidents.

● Collaborate with internal teams to solve complex customer problems.

Commercial Portfolio Management:

● Monitor customers' progress and use of our services.

● Identify opportunities to promote or sell additional services (upselling/cross-selling).

● Help clients achieve their financial and legal goals through our platform.

Feedback + improvement:

● Collect customer feedback and ideas to improve our services.

● Collaborate with product and development teams to improve the platform.

● Contribute to the development of best practices in customer success.

Requisitos

Requirements:

• Graduated in Business Administration/Communication/Law or related.
• 3 years of relevant experience in similar positions.
• Analytical Capacity.
• Paquete office.
• Advanced English level, you will have clients all over the world. (mandatory).
• Strong teamwork skills, ability to work with leaders, and the ability to communicate ideas clearly.
• You have 2 years managing B2B, e-commerce business and/or operations in Direct to Consumer, Retail.com, Marketplaces.

It's a plus if you have:

• Startup experience/ or agency work with tech clients.
• Tax, Finance and/or Legal Knowledge is a Plus.
• Portuguese.

Beneficios

Benefits.

💰 Compensation in USD.

🧑‍💻 #Flexible work culture - we focus on goal achievement!

📍 100% remote.

🏖️ 3 weeks of vacation.

🧑‍🎄 Week off between Christmas and New Year's Eve.

💆 Health benefits.

🎂 Birthday day off.

👪 Marriage leave, maternity/paternity/adoption leave.

And it gets better:

🚀 Develop in a fast-paced and challenging environment.

⭐ Be part of a highly committed team with an excellent work environment.

🌎 Work for one of the most challenging ecosystems: the United States.

Lazo, we provide peace of mind to fast-growing startups by ensuring all financial, accounting, tax, and legal needs are being met while they focus on product and traction. We provide information in a timely manner, ready to be shared with investors, ensuring the startup is always investment-ready.